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Customer Service, magic smoke and mornings |
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Written by beersoft
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Tuesday, 14 November 2006 |
As many of you know, i have a lot of spare time on my hands, and always enjoy being a pain in the behind when things dont go my way.
I thought i would share a tale or two of some of the more fun "im a customer, i pay your wages" or as i like to think of it "dumbassed companies making dumbass decisions" moments i've had in the past 2 weeks.
First off, i'll just mention that the big O now close at 10pm, from the nice people there i have spoken to (mostly to complain about it) didn know it was happening, it sucks for them and also sucks for us so i'll offer a quick top tip, Dont break your phone in the pub else your stuck, and be nice to the CSR people, its not there fault. this whole closing at 10 thing annoyed me a little, well enough to buy out 9 months of contract annoyed.
onto more important, and possibly more stupid matters. at the weekend young Will from modaco pub quiz fame and myself did some pub based alcoholism, this was good, we had the media center set to record x factor for me to delete later, drinking happened, pubs closed, we managed to get home without falling into the canal and managed to dial a taxi to get a slightly drunk Will back home. but just to ruin a perfectly fine night of drinking the little lights on the skybox of fun didnt do the normal green glow of workingness, and after firing up the projector, we had a lot of "your tv's broken, i've not recorded xfactor, topgear reruns, mythbusters or american choppper"
BUGGER!
after a quick panic i found the sky number and rang it, and unlike other people i moan about, a cheerful lass was there at 1 am to book a "engineer visit" to replace the broken box on tuesday, WOOO! i thought, planned a working from home day, moved the skybox from under the pile of wires ready last night and planned to be in between "9 and 5".
bet you cant guess what comes next
all you who guessed "they didnt show up", your wrong
Colin arrived at a very unreasonable 7:45 AM!!!!!!!! then rang the housephone, which just make ringing noises and as it was "withheld" i didnt bother answering it, then left a note saying "your sky monkey has been, call this number and try an book a new appointment".
So i find some trousers and at 8am (i dont do mornings) i rang sky and asked in a 'its 8 a bloody clock' sort of way "where is my sky engineer monkey chap?" which got me a "its 8am, they visit between 9 and 5", after some "how come his card saying his been is on my doorstep and its only 8 a bloody am" got me a "he tried ringing you and didnt get an answer, he cant do your service because he's not insured to climb ladders over your conservitory" i did do some blinking with that, the voices also cherped up with a "errm why does the monkey need to climb ladders to replace a skybox that released its magic smoke". i was confused, so i bought some milk and more smokes, had some coffee and paced about a bit.
after getting my thought together, i called sky again, and things didnt get any better. The earliest date they can get someone to me was the 5 of January two thousand and bloody seven!!!!. I know im not the sharpest tool in the box but thats lots of days between now and then, so a quick "errm can i speak to someone who understands that i need my tv" failed so we try the 'customer services' number which cant change appointments but can get me one for sunday, can they give me a firm time? nope but they can refund me "viewing credit" for the week i dont have any telly.
i really dont have much more to say apart from, orange are sliding further down the slope to being totaly usless, yes the CSR's are nice hard working people, but it still takes 20 mins to talk to someone, they get the "its this much to buy your contract out" price wrong and when i need them there not in, Sky started earning some brownie points but lost them with the stupid "no we cant get the monkey back to do his job, its your fault he came at 7 bloody 45"
so all i can say is "thank virgin for the lobster" and "Jo, Owen needs a hug"
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