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Home arrow Windows Mobile Reviews arrow Orange SPV M3100 Review
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Orange SPV M3100 Review Print E-mail
(59 votes)
Written by Marc Pell   
Monday, 21 August 2006
Orange SPV M3100The HTC Hermes is easily the most talked about Windows Mobile device at the moment, of that there can be no doubt. Its release under numerous brands has been received, on the whole, with open arms, so what of Orange's version, the SPV M3100?

Read on for MSMobileNews.com's review.


The SPV M3100 is based upon the HTC Hermes design and is also known as the HTC Hermes, HTC TyTn, Vodafone VPA Compact III, Vodafone 1605, T-Mobile MDA Vario II, the Cingular 8525 and no doubt many more names! In the box of the SPV M3100 you get the usual array of goodies with one major exception – there’s no memory card! I guess then we should focus on what you do get:
  • A Windows Mobile user manual
  • ‘Getting started with your SPV M3100’ Orange guide
  • A CD containing ActiveSync 4 and Outlook 2002
  • A spare stylus
  • Stereo headphones/hands free- Leather case
  • Mains charger
  • USB cable





The SPV M3100 is an attractive device; Orange's choice of colours probably represents the most attractive option when lined up against the other variants of the same core HTC Hermes design. The dark greys contrasted by the light grey and silver insert surrounding three of the four sides of the screen works well and will make you want to keep the phone out of your pocket. The device is made mostly of plastics with the aforementioned metal insert accenting the plastic and portraying a build quality that is matched by feel when you hold the device for the first time.


The top of the device, surprisingly houses absolutely nothing, not a button, infrared port or anything, an attribute quite rare on such a device.



The left side of the M3100 houses the MicroSD slot, voice dial/notes button, OK button and most interestingly, a scroll wheel - the first to appear on any device manufactured by HTC and therefore in the SPV range. The wheel is an instant success the second you use it, scrolling in two directions it makes navigating websites, emails, and everything else that requires a lot of vertical scrolling, effortless. The wheel also depresses acting as an action key for the selected item. The movement is tactile and offers just the right amount of feel to make it a joy to use.



The right side of the M3100 houses the camera button which, when holding the device in landscape orientation, becomes the perfect placement for taking photographs. There are two other buttons on this side, the Comm Manager shortcut key (see the software section for a description of this application) and the power button. The stylus silo is also present at the base of this side, housing a telescopic stylus I was at first a little bothered by this positioning with the potential for loss however the stylus is held securely when inserted and would have to loosen considerably with age for this to become an issue, something that I cannot see happening.



The bottom of the device houses the infrared port, reset hole, battery cover release switch, lanyard loop and the mini USB port. The mini USB port is specifically worthy of mention as it is not the standard shape but will, thankfully accept a standard connection. The reason for this becomes clear when you unwrap the bundled headphones from their wrapper, they have a propriety connection that makes use of the mini USB port, gone is the 2.5mm or 3.5mm headphone jack. This will no doubt frustrate some people as it will mean purchasing yet another adapter should they wish to use their own headphones with the device, pair that with the fact that at the time of writing such an adapter is hardly an easy find and those bundled headphones will become a more attractive proposition with their integrated hands free microphone and volume control - more on them later.



The front of the M3100 is obviously the most interesting side with the 240x320 pixel screen that changes orientation based on whether you have the keyboard open or not. The screen is clear and bright and slightly more useable than that of the SPV M600 with less yellow representation of whites and a richer colour representation. There is also a host of buttons, you get the standard green and red call and hang-up buttons, an OK and Windows Key, two soft keys that interact with Windows Mobile 5 and the corresponding onscreen buttons, an oval 5 way joypad with an action key set in its centre and two keys at the top of the front too, shortcuts to messaging and Pocket Internet Explorer. However there are two clear items on the front of the M3100 that have been positioned to represent their importance. There is a dedicated video call button and a forward facing "video cam" set into the chrome insert, great news if you have a connection that supports 3G and video calls and you like the idea of seeing the person you're talking too. The M3100 has a party piece too which adds a whole other level to the front of the device - quite literally. Apply some pressure to the right side of the device at the back and you'll discover a full QWERTY slide out keyboard which is more than useable. The keys offer a nice click when depressed which makes two thumbed typing quick and reliable. There is a function key which provides a second function to nearly every key to include the most common of symbols, a numeric keypad and various shortcuts to the Comm Manager, additional symbols screen and file explorer. On a device that is clearly smaller than the more traditional Pocket PC this keyboard utilises its space well, only users with the biggest of fingers will have a real problem.







The back of the device houses everything you would expect from a camera phone except for a lens cover. You'll find a 2 Mega Pixel camera with LED flash, self-portrait mirror and macro switch to alter the lens for close up photographs. There is also the ever-present rubber grommet that conceals the external antennae connection (for connection to a car aerial for example) and a speaker.



The headphones bundled with the M3100 are black and double as a hands free headset with inline microphone and volume control. They are more than capable of performing this task but, as with all bundled headphones, will leave some of you wanting more when it comes to audio playback. Until mini USB to 3.5mm headphone adaptors become widely available though, you may well find yourself stuck with these headphones. It’s not to say that they’re rubbish, far from it. They do a job well, but they won’t replace any after market headphones that you may own in terms of comfort and sound quality, in short they are an average set of headphones that also double quite usefully as a hands free headset.



There is no doubting the fact that the general build quality of the SPV M3100 is of a high standard, when holding the device you get a sense of quality, buttons are firm and offer a good level of tactility when depressed and the keyboard's slide mechanism is smooth and firm. The only questionable part would, in my opinion, be the macro switch on the back of the device which is somewhat loose, a fact that is no doubt a result of the fact that it has a mechanical action physically sliding a macro lens over its regular counterpart, as such this movement can be excused, especially when you consider that it in no way affects the use of the camera in that your selected lens will stay in place until such time as you should choose to change it - a point barely worthy of mention then.
Aesthetically you’ve probably guessed by now that we like the design of the M3100, the colour scheme is tasteful and suggestive of a quality that is equal to that of its list of specifications.
Ergonomically the M3100 has been well designed with rounded edges on the major contact points between the user's hand and the device itself and the placement of all of the buttons has been well thought out - see the previous comment regarding the camera button as a good example of this.
The slide out keyboard is a feature that will sell this device and deservedly so. It provides the user with a real alternative to stylus data entry, as well as providing the wow factor that you associate with all great devices. Its much more than just a gimmick though, it has become my primary method of data entry on the M3100 and I’m happier for it. The keys have a satisfying click to them that results in a quality user experience. The PhonePad software that you associate with HTC devices is missing from the M3100, rumours suggest a high licensing fee is to blame, I really don't miss it though and I am its number one fan when it comes to stylus based data entry. Thumbs up for the keyboard then.





The rear camera on the M3100 is used to take photographs and capture videos with the forward facing camera making video calls possible. I'm not the biggest user of video calling but can confirm that it works well, 3G signal permitting. The rear camera is probably of more interest to more people as the use of mobile devices for photo and video capture is ever-increasing. The camera offers 2.0 Mega Pixels and a flash and more importantly takes photographs of a sufficient quality that you'll be tempted to leave your digital camera at home when heading out and pocket space is at a premium. Don't get me wrong, there's no replacing a real digital camera for proper photography but, should you want a device that takes nice shots that you could potentially print, you'll be happy with the M3100 at your disposal. It’s ideal for that occasion when you feel the urge to capture what's in front of you and haven't brought your digital camera with you. Judge for yourselves by looking at the photographs taken using the M3100's camera, click the thumbnails to view the originals.



WiFi is normally a power-hungry addition to mobile devices that rarely delivers on its promise, however I’ve found myself reaching for the M3100 as opposed to my laptop when wanting to look up cinema listings or quickly chat on MSN Messenger (which I achieve using Agile Messenger - see below). This says a lot for the improved strength and therefore range of the WiFi in the M3100 as well as the improved browsing experience provided by the keyboard and scroll wheel.
3G connectivity comes as part of the M3100 enabling faster web browsing than GPRS and also making video calling a possibility, hardware permitting. Thankfully the M3100 has a forward facing camera to capture your facial expressions and send them over the airwaves to the person you are calling, should you hit the video call button as opposed to the voice call button. During a video call you are faced with the details of the current call as well as a window displaying the result of the video capture from the other person's phone and a smaller window that shows your face (assuming that's where you point the camera!). Personally I'm not a huge fan of video calling, I can appreciate the technology but have never felt the need to video call someone, however for those of you that like to utilise this function you won't be disappointed. One thing I will mention is that during my testing I made a video call to a phone that is making a big name for itself at the moment, the Sony Ericsson K800i. With a 3.2 Mega Pixel camera it takes a very nice photograph, however the video calling seemed to show that the video feed from the M3100 that was displayed on the K800i was clearer where as the feed received on the M3100 from the K800i was rather pixelated. It’s quite possible that this was related to signal quality but that raises another point as the call took place between two phones in the same room so perhaps the M3100 displays stronger signal strength than the K800i? I've had no problems in this area and would normally only raise signal strength if it became evident that there was a problem, it’s an interesting point though.
HSDPA technology is present on the M3100, it seems that Orange don’t currently support this though. Essentially it is a faster data transfer mechanism for mobile web browsing etc that makes use of UMTS networks to offer speeds of up to 1.8 megabit/sec. Having been unable to test this I cannot comment really however it does potentially make the M3100 future proof should Orange roll out an HSDPA service…
As previously mentioned, the M3100 makes use of the Micro SD format for its expandable memory, there's no doubting the fact that this will result in more expense for the user migrating from a previous SPV/Windows Mobile device as they more commonly used SD and mini SD, it has to be said though that the size of the MicroSD format is truly amazing, how a card of such a small size can boast a capacity of up to 2 GB (at the time of writing) is unbelievable! With a reported reduction in power consumption and the ability to plug a MicroSD into an SD adaptor, great for use with high speed card readers, MicroSD could well be here to stay, I can't see a reason as to why memory cards would need to get any smaller physically, if they were any smaller you'd have real difficulty holding them! On test during this review was the 1 GB version of SanDisk's MicroSD (http://www.SanDisk.com/), bundled with an SD adaptor the SanDisk version offers a 5 year limited warranty and performed very well, enabling me to store my music, photographs, videos, games, applications and run TomTom satellite navigation all from my M3100, it just goes to show that a good memory card is a must for all Windows Mobile devices. The MicroSD in the M3100 is hot-swappable too so that you can happily remove it (make sure your phone isn't reading it or writing to it when you do so or you may lose data) without having to turn off the M3100 so as to add content or use it in another device and then return it too, without a problem.





Battery life is normally one of the trade offs on a feature rich-device such as the M3100, having said that I am still yet to let battery run dry, a testament to its ability to last until its next charge. As previously mentioned, the WiFi appears to be less power hungry than, for example the SPV M600 and I am happy to state that I am getting days of battery life from the M3100 when used as a regular phone and over a day when utilising features such as WiFi and audio/video playback, figures that are more than acceptable considering the majority of potential M3100 users would no doubt synchronise their phone on a regular basis, topping up the battery in the process.

The Orange SPV M3100 comes pre-installed with Windows Mobile 5 and the latest AKU 2.3 update, this includes the following applications:

Programs
ActiveSync: Synchronise your PIM data (contacts/calendar/tasks/inbox/favourites etc) with your PC via USB, WiFi or Infrared
Calculator: A basic calculator
ClearVue PDF: View PDF documents on your Pocket PC
Excel Mobile: Create/modify Microsoft Excel spreadsheets
File Explorer: Manage your M3100’s files
Java: Run Java MIDlets
Notes: Note taking tool
PowerPoint Mobile: View Microsoft PowerPoint presentations
PV Player: Video player
Search: Search the files on your Pocket PC
Tasks: Add/view tasks potentially synchronised from your PC
Voice Speed Dial: Make calls by saying a keyword that your M3100 will recognise
Windows Media: Play Music and videos
Word Mobile: Create/modify Microsoft Word documents
ZIP: Create/modify/view compressed ZIP files
Accessories
Download Agent: Never used this, I doubt you will either!
Help: Standard help document on Pocket PCs
Orange Plus: Links and information regarding the Orange network
SIM Manager: A small tool that allows you to import/export contacts from/to the SIM card
Terminal Services Client: Connect to remote terminal servers via your Pocket PC
Wireless Modem: Use your M3100 as a modem for your laptop
Games
Bubble Breaker: Bubble popping puzzle game
Solitaire: Better known as Patience in the UK, you all know and love it!

Tied to a hardware button by default, the M3100 comes with the usual Comm Manager on board offering quick access to the common tasks of toggling the phone's radio (access to the network, not FM), Bluetooth, WiFi, email, data connection (e.g. 3G), ringtone volume (audible or just vibrate and ActiveSync. It's a very useful application that you will find yourself using on a regular basis and is justified in its tie to a hardware button.

The M3100 has the usual Orange customisation, the standard Pocket PC today screen plugin, theme and Orange style icons in the program menu. I’m not too keen on the today screen plugin as I feel the screen can be better utilised by using the standard today screen with a range of other plugins. The icons serve purely to customise the device towards Orange, they look fine – I’m not too bothered either way to be honest!

When opening the sliding keyboard the screen is automatically rotated to landscape which is very useful and occurs with minimal lag, a testament to the 400MHz Samsung processor that ticks along very nicely indeed. This is yet another improvement over the SPV M600 which had a 200MHz processor that some found slightly underpowered.


Conclusion
The Orange SPV M3100 is packed full of features, you’ll struggle to find another phone on the market that offers so much. You would therefore expect the M3100 to be a large device physically; this is not the case however. Granted, it is heavier and larger than your average mobile telephone but when compared to the SPV M5000, a device with a similar list of specifications, you’ll really appreciate the drastic reduction in size. This device is usable as a day to day mobile phone whilst also performing well as a PDA. The requirements of a mobile device are specific to each user, one thing is for certain though, you’ll not find yourself wanting more should you choose the SPV M3100. It has pushed its way to the front of the queue in terms of being my everyday phone and it will take something special to dislodge it, well until the next new Windows Mobile device is released anyway!







The Orange SPV M3100 is available from Orange directly, either visit your local Orange retail store or visit the Orange website by clicking here.

You can compare prices of Sim Free Mobile Phones and buy online today.

Comments (15)add comment

Jonathan said:

I've had this phone for over 10 months now ... or should I say i'm just about to get my FOURTH replacement. Yes, the phone is full of lovely features but the big problem is Windows OS 5 - buggy as hell. Keeps crashing, bluetooth works when it wants, stops incoming calls when it wants and is overall undependable especially for business use.

My advice is to get rid of it ... and Orange because their customer service is pathetic (don't go for 'free' broadband either, crap too).

The big problems with review like this is they don't have time to actually test it on a daily basis.

Anybody else think the same or different?

Jonathan
 
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July 10, 2007
Votes: +4

Aneel said:

Well i had this phone for about 6 months now. Never really had a problem with, it only crashed once but that was due to installation of a software.

However the phone dose some times hangs but i was aware of it as all PDA phone do this. the only problem i have with it is that every time I end a call internet explorer appears :-. Competitively M3100 is better than other (older versions) PDA phones which my friends have. I have never used bluetooth on it so i cant say anything about it, however i use wireless a lot on it and never had a issue with it.

I don’t know why Jonathan is saying don’t go for Orange broadband, i have got Orange at my home and office plus i have been telling friends to get Orange Broadband and they all seems to be delighted with the service.

As far as Orange customer services are concerned, i think they are alot better then 3G and O2. Im not too sure of other air time providers as i have only used Orange, 3G and O2 services.

But given the choice right now i would go for a PDA with GPS. This phone has got everything apart form GPS.
 
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July 25, 2007
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Hamza said:

ive had 3 spv m3100 in the space of 8months. Now orange are offering me a m700 instead.

the M3100 has wonderful features but ive had constant problems wz it hanging and the touch screen feature...

 
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August 08, 2007
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angry orange SPV M3100 user said:

I would have to agree with Johnathan about this SPV M3100. I had this phone for 3 weeks now , every day i either have to visit the Orange Convent Garden store to pester all the staff there to sort out my continously problem with either the SIM /Orange Network /Faulty Handset , endless problems i have encoutered with this device.. I know the staff so well , they have considered as their family..SAD BUT TRUE ... and ORANGE PREMIUM CUSTOMER
SERVICE are just pathetic , they gave me all kind of excuses that it will take over 48 hours kind of BS to sort out my problem , in the past 3 weeks since i have the phone , i can count maybe just 3 days out of 24..i can use the phone to its fuction in full...Orange knew my
problem keep persisting but refuse to cancel the contract as it is an UPGRADE PHONE!
DUe to no fault of mine , i am stuck with a phone who cannot perfom simple task periodically.

I have been a loyal ORANGE CUSTOMER for over 5 years , but with the difficulties of this handset and their truly appalling customer service , i will not advise anyone to get this device.

unless you can deal with sleepless nights with frustration and endless problems that it will
stress you to the MAX!!!

a very ANGRY ORANGE customer.
smilies/angry.gif smilies/angry.gif
 
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August 09, 2007
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Steven said:

Hi there,

I have to say that I've had my 3100 for about 6 months now and its been great. I don't use the bluetooth, so cannot comment, but everything else works perfect. I use its wireless alot, as I pick up my work emails using the Wifi connection at work, so I don't have to keep finding and logging onto a PC. Cameras good also, the only thing is the weight. I picked up me old M600 the other day, and realised how light it actually is in comparison, but both are admirably good tools!
However, just after I bought it, the signal strength display at the top changed. The part next to the 3G signal changed to "blue", instead of the white! If I reset it, it goes back to white, but will always revert back to blue! Having asked in 2 Orange shops, they could not help. Has anyone else had this? It doesn't seem to affect the function, but seems strange? My brother has the same phone and has never experienced this!
 
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August 30, 2007
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alext said:

i agree with most of whats written above. it should be a great phone, but in day to day terms its irritatingly unreliable and also a bit on the big side. I've experience call dropping, automatic loading up of explorer, caps lock bugs, and poor battery life. Its synching facility isn't really particularly flexible either. Sadly i'm tempted by the kaiser when it comes out but am worried i might have similar problems.
 
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September 16, 2007
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andrew said:

I've had my SPV M3100 for a year now and have mixed feelings about it. I searched for a long time to find a practical combination of phone and PDA. In the end, I feel it is neither. Processing speed as a PDA is pretty grim. It frustrates the hell out of me. As a phone.... well.. in theory that keyboard should be great, but its nowhere near as good as a typical mobile phone. I could use the buttons on the touch screen but its hard work. I constantly have to keep pressing and re-pressing 'buttons'. I have the explorer problem too.... it loads up pretty much whenever it feels like it. I have just started getting that familiar 'dropped signal' problem with the phone now...... but then I always do when I'm nearing the end of a contract (is that cynical or what?)
 
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September 20, 2007 | url
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DavidG said:

Have had mine for about 8 months. None of the above problems. Bluetooth has never been an issue, no crashing in any mode, find buttons very straightforward and easy and wouldn't want to change it for anything else. Feel a bit guilty that there seem to be so many problems for other users!
 
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September 23, 2007
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paul tidmarsh said:

i like the phone. i'm now on my 4th spv handset in 2 years.
handset 1 (big n clunky old spv 3000 was it?) wouldn't switch on
handset 2 (big n clunky old spv 3000 was it?) got an upgrade coz was out of contract
handset 3 (m3100) switched on but screen was completely white
handset 4 (m3100) the phone i use now

i like the phone because it is all touch screen. the software is better now than it used to be on the old clunky spv but is still not perfect.

it's good because u can back it all up easily with activesync it charges via usb. it does my email and internet and i really do like the pull out keyboard it really does take the pain away from writing text messages. i've noticed a couple of times that the keyboard does not work and this is easily fixed but rebooting the handset.

i have spb pocket plus software installed no other programs are really needed
http://www.spbsoftwarehouse.com/products/pocketplus/?en

it's an excellent package but i think what is key to making this phone a winner is not installing loads of crap software and overloading the poor thing. just stick with spb pocket plus and activesync.

hopefully next version will be slimmer and weigh less.

despite it's bad points there is no other phone on the market that i would rather have

 
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October 04, 2007
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Gary said:

Had my m3100 for a week or two, and the only real bug bare i have it the size of the devises memory (64mb) granted i have a 2gb sd card but when i am taking pics it does fikk up very quicky as i have not yet been able to get it to save direct to the sd card..

 
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February 10, 2008
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Ian said:

Steer clear, far too many bugs! I always find Im having to do soft resets and now the alarm wont turn off. Yes! Wont even give me an option. Im taken battery out etc but no, alarm still going off. Obviously its being replaced now and im trying to find something else!
 
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April 19, 2008
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Barry said:

I have had my SPV M3100 about a year since it was given to me by work. Things I don't like:

1) **VERY** short battery life
2) Bluetooth works *sometimes*
3) Wireless does not work with WPA properly, and forget 802.1X...
4) Windows Mobile sucks big time
5) Size - *Way too big*
6) Weight - *Way too heavy*
7) The slide open body, slides open when you don't want it to
smilies/cool.gif Text input is *painful*, whatever mode you use.
9) Slow! How slow can Windows Mobile be for God's sake! My old Palm M505 is faster!
10) Too many buttons and dials and switches randomly dotted around the case. The design is a mess.

I use mine as little as possible. I hate it. It has to be charged *every day* despite never being used!

It might be useful as a makeshift hammer, but as a phone/PDA... No, I don't think so.


smilies/angry.gif smilies/angry.gif
 
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May 21, 2008 | url
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P¨D RYLESSE said:

OK IT S FANTASTIC FONE smilies/grin.gif
 
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June 11, 2008
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Dino said:

Hi, how can i change the ring tones, not by default, from the memory card. Thank's.
 
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June 24, 2008
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Charles Lee Ray said:

Does anyone know how to set up internet connection on SPV M3100? I've just got one but when I try to connect it tells me I need change the settings..help us out!! smilies/sad.gif
 
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September 07, 2008
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